Refund policy

At WildTree, we aim to build long-term trust through consistent service and clear policies.
To help you understand how returns, refunds, and replacements are handled, we request you to carefully review the policy outlined below before making a purchase.


Return Policy

  • Returns are accepted within 10 days from the date of delivery.

  • Requests raised after this period will not be eligible for return, refund, or replacement.


Mandatory Unboxing Video (Required)

To verify product condition and ensure a fair assessment, a clear unboxing video is mandatory for all return, refund, or replacement requests.

The video must:

  • Be one continuous recording (no edits or cuts)

  • Clearly display the shipping label

  • Show all sides of the sealed package

  • Capture the product being opened only after packaging verification

Requests submitted without a valid unboxing video cannot be processed.


Eligibility for Returns

To qualify for a return:

  • The item must be unused and unaltered

  • The item must be in the same condition as delivered

  • The item must be returned in its original packaging

  • Proof of purchase is required

Please do not ship any item back unless instructed by our support team.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Digital or downloadable products

  • Selected health and personal care items (as specified on the product page)


Refund Policy

Once your return is received and inspected:

  • You will be notified via email regarding approval or rejection

  • Approved refunds are processed to the original payment method

  • Processing time is up to 5 working days


Delayed or Missing Refunds

If a refund has not yet reflected:

  • Please recheck your bank or UPI account

  • Contact your payment provider, as processing times may vary

For further assistance, contact us at:


Sale & Promotional Items

  • Products purchased during sales, promotions, or special offers are non-refundable.


Replacement Policy

Eligible Replacement Cases (No Additional Shipping Charges)

Replacements are offered in the following cases:

  • Product received is damaged

  • Product is defective or non-functional

  • Incorrect product delivered due to our error

Preference-Based Replacement (Shipping Charges Applicable)

We understand that you may occasionally wish to request a replacement that does not fall under the standard eligibility criteria, such as:

  • Colour preference change

  • Design or variant change

  • Fit-related or personal preference concerns

In such cases, we will still be happy to arrange a replacement for you, subject to:

  • The product being unused and in original condition

  • Replacement being subject to availability

  • Additional shipping charges, which will be communicated and must be paid in advance

Preference-based replacements are provided as a customer convenience and are not covered under free replacement terms.

To initiate any replacement request, please contact:

  • Email: Help@wildtree.in

  • Phone: +91 81285 93403 (WhatsApp Click Here)

  • Support Hours: Monday to Saturday | 11:00 AM – 5:00 PM

  • Responses may be delayed on holidays; usual response time is 12–24 hours


Gift Orders

  • If the item was marked as a gift at checkout, an equivalent gift credit will be issued after return approval

  • If not marked as a gift, the refund will be processed to the original purchaser


Shipping & Returns

  • In some cases, we will arrange a return pickup from your location; in other cases, customers may be required to self-ship the product, depending on location, product size, and logistics feasibility

  • Shipping charges are non-refundable

  • Return shipping fees may be deducted from the refund amount

For orders valued above ₹4,000, we strongly recommend using a trackable courier service.


Important FAQs

What is the return window?

  • Returns can be requested within 10 days of delivery

Is the unboxing video mandatory?

  • Yes. All claims require a valid, uninterrupted unboxing video

Can I exchange an item for another colour or design?

  • Yes. Preference-based replacements are possible; however, additional shipping charges will apply

How long do refunds take?

  • Approved refunds are processed within 5 working days

Who bears the return shipping cost?

  • Return shipping is borne by the customer

How can I contact customer support?

  • Email: Help@wildtree.in

  • Phone: +91 81285 93403 (WhatsApp Click Here)

  • Support Hours: Monday to Saturday | 11:00 AM – 5:00 PM

  • Responses may be delayed on holidays; usual response time is 12–24 hours